Privacy Policy
Last Updated: 15 October 2025
1. Purpose of this policy
This policy is intended to inform our clients, patients and partners about how CARE MD Clinic collects, uses, retains, shares and protects personal information obtained in the course of its clinical, aesthetic and administrative activities. We are committed to upholding the confidentiality, transparency and security of the data entrusted to our team.
2. Person in charge of the protection of personal information
In accordance with Law 25, CARE MD has designated a person in charge of the protection of personal information. For any question or any request for access, rectification or withdrawal of consent, you may contact:
Person in charge of the protection of personal information Dr. Francesca Olinga, Optometrist 25 Saint-Joseph Street, Suite 210, Sainte-Thérèse, Quebec J7E 4X5 📧 privacy@experiencecare.ca 📞 +1 (450) 990-2322
3. Personal information collected
We collect only the information necessary to provide care, manage client relationships and meet our legal and professional obligations.
Examples of information collected:
- Identification: last name, first name, date of birth, address, telephone number, email address.
- Medical data: medical history, diagnoses, clinical photographs, assessment and treatment results.
- Administrative data: billing, appointments, signed consents, professional referrals.
- Digital interactions: web forms, email exchanges or anonymized analytics data (cookies, web traffic).
4. Collection methods
Information may be collected:
- directly from the patient (forms, consultations, clinical assessments);
- from referring professionals (optometrists, physicians, other clinics) when the patient's consent has been obtained;
- through the use of our digital platforms (website, online booking tools, electronic medical records).
5. Use of personal information
Personal information is used for the following purposes:
- to provide personalized care, treatments and follow-up;
- to ensure communication between care team members and referring professionals;
- to manage medical records, billing, appointments and administrative communications;
- to improve service quality and the client experience;
- to meet our legal and regulatory obligations.
6. Communication and sharing
CARE MD may share certain personal information:
- with healthcare professionals working together on the patient's file;
- with service providers (secure hosting, EMR management, email or SMS delivery) bound by confidentiality agreements;
- with public authorities when required by law.
No information is sold, rented or communicated to third parties for commercial purposes.
7. Data retention and security
Personal information is stored on secure systems hosted in Canada or in environments that comply with applicable protection standards (e.g. Microsoft 365 or ISO 27001-certified platforms).
Physical, logical and administrative security measures are implemented:
- data and device encryption;
- role-based access control;
- access logging;
- regular backups;
- ongoing staff training.
Information is retained for as long as necessary to meet legal and professional obligations, then securely destroyed or anonymized.
8. Consent
By providing your personal information, you consent to its use in accordance with this policy. You may withdraw your consent at any time, subject to legal or contractual requirements.
9. Your rights
You have the following rights:
- To access your personal information;
- To request its rectification;
- To withdraw your consent to its use;
- To file a complaint with the Commission d’accès à l’information du Québec if you believe your rights have not been respected.
10. Cookies and analytics tools
Our website may use cookies to improve navigation and measure traffic. This data is anonymous and cannot be used to directly identify an individual. You can configure your browser to refuse cookies.
11. Changes to this policy
CARE MD may update this policy to reflect legislative, technological or operational changes. The most recent version will always be available on our website at www.cliniquecaremd.com.
12. Contact
For any request relating to this policy or your personal information, contact our person in charge of the protection of personal information at: 📧 privacy@experiencecare.ca
